Alo Yoga
Alo Yoga Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating from 54 reviews, with 22% likely to recommend; overall sentiment is mostly dissatisfied and reviews show high unfavorable feedback.
Positive Feedback
Some customers praise the product variety and style and note occasional helpful interactions with store staff and chat agents.
Negative Feedback / Risk Areas
- Frequent Alo Yoga customer complaints about poor customer service and long hold times.
- Recurring issues with refunds, returns, and missing or wrong deliveries.
- Reports of billing problems, fraudulent charges, and inconsistent in‑store handling.
Key Takeaways for Future Customers
- Read Alo Yoga reviews before buying and expect to follow up persistently on refunds and returns.
- Document orders and deliveries and be prepared to escalate billing or missing package issues.
- Consider payment protections for high‑price purchases given reported customer service gaps.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating from 54 reviews, with 22% likely to recommend; overall sentiment is mostly dissatisfied and reviews show high unfavorable feedback.
Positive Feedback
Some customers praise the product variety and style and note occasional helpful interactions with store staff and chat agents.
Negative Feedback / Risk Areas
- Frequent Alo Yoga customer complaints about poor customer service and long hold times.
- Recurring issues with refunds, returns, and missing or wrong deliveries.
- Reports of billing problems, fraudulent charges, and inconsistent in‑store handling.
Key Takeaways for Future Customers
- Read Alo Yoga reviews before buying and expect to follow up persistently on refunds and returns.
- Document orders and deliveries and be prepared to escalate billing or missing package issues.
- Consider payment protections for high‑price purchases given reported customer service gaps.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Escondido, California
AWFUL management
The absolute worst!!! Purchased a $250.00 GC in store at Carlsbad location, the gift card was used across the country (clearly an inside job).
Called 4x and was denied a new gift card, stating it had already been used!! We are all told there is fraud when purchasing cards at a grocery store; apparently, the fraud is coming from inside of their own company.
If you want athletic clothes, shop Lululemon or Vuori. Customer service gives you the runaround; management doesn't care.
- No pros
- All cons
Preferred solution: Full refund
User's recommendation: Go else where, better Customer service and care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ellenton, Florida
Scam company. I bought e gift cards 3 times and all 4 times the money was withdrawn from my account. 500, 500, and 250. For each purchase, the E gift card was never delivered to the intended party
They now hold $1,250 of mine, and then after a short period of time, I get emails stating that they have canceled my order. The money is out of my bank account, and they say I need to wait 5 to 7 days for that money to be credited back to my account.
I go to the online website for support, and I talked to a chatbot who then says they're gonna connect me to a live agent, and the connection never occurs.
I waited almost 45 minutes, and never did I find a person to talk to. The customer service line does not take your call, and at the end of the day, I have three people that did not receive their holiday gifts from me because of the failures of this company and its scamming management of my money, which they technically are holding in their bank account until the transfer back.
- Cool brand that everybody is wearing
- Scam me
- Customerservice and fraudulent money management
User's recommendation: I wouldn’t care how cool their brand is I would be more concerned with how poor their execution is and how weak their Customerservice is and that your money is not safe with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Still waiting on my refund
don’t stop trying they will pertend to give u refund and never do
Louis and Red said I would be getting a refund days ago. Two guys from ALO customer service are still waiting, but glad I have proof and help from them to make sure I get my refund and contact the bank as well, that I lost my package and UPS sent it to the wrong house.
- Nice clothes nice customer service
- Takes forever to pick up phone and give me my full refund
Preferred solution: Full refund
User's recommendation: Stay on the phone and make sure you have receipts
New York, New York
Not at all satisfied.
I have a big problem, please I want you to refund my money because it is being automatically charged to my VAT card and I have returned the pants and I am still paying your bill automatically. Please check carefully and refund my money, thank you.
Parsippany, New Jersey
Incorrect delivery
Wrong product was delivered multiple times. I attempted to contact, but all in vain. Please give me a call.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Waiting for refund
i have talked to over 10 employees from alo customer service everyday for the past 3 weeks and all workers said i would get my refund for this lost package and my bank reversed the dispute charge so alo can give me my full refund and the man i just talked to on the phone brian was so rude he gave me no information at all! He said they cant do anything after there the ones who told me to have my bank dispute the charge so they can send me the refund back
Preferred solution: Full refund
User's recommendation: don’t call or buy from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santo Domingo, Nacional
Problem with an delivered order
Subject: Missing Package Order #2584****
Hello,
I hope youre doing well. Im reaching out regarding my order #2584****.
According to the tracking information, the package shows as delivered on September 5th, but I was out of the country due to family matters and only recently returned.
After checking with everyone at home and reviewing security cameras, the package never arrived.
Since I wasnt here to receive it, I only discovered the issue now.
I kindly ask for your help in resolving this situation. Could you please assist me in reviewing this case or advise on the next steps?
Thank you very much for your time and support.
User's recommendation: Please make sure your order was really delivered…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund handling and customer service
Hugo and Maria are the so called assistant managers at ALO Manhattan Beach yet they are not capable of handling simple cashier tasks like returns! Hugo incorrectly handled my returns and it didnt register in the system yet Hugo claimed he never makes a mistake .
He refused to print out the receipt of actual returned items and the refund amount saying I can look it up and calculate it myself. His error resulted in my refund not processed. I had to deal with customer service which had me by phone for over 2 hours and none of them can help with issue which was so simple! All the upset and stress caused by Hugos inability to do his job correctly.
Maria was the same rude assistant manager who refused to help! I need ALO HR and Corporate to counsel or provide training to both Hugo and Maria at Alo Manhattan beach of proper return handling, fix their error, be accountable, and above all provide proper customer service!
Preferred solution: ALO HR and corporate counsel the employees mentioned in the complaint
User's recommendation: Watch out for your refund when returning items
Brooklyn, New York
Cancel
Great customer service! They were fast and uderstaning of the situation .i will order from them agin n the future for sure
Decorah, Iowa
Need label
After submitting my return with items that didn't work out, I wasn't sent a return label that I needed to send the items back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage never arrived
My package was supposed to be delivered on Monday. I have not yet received it. I have looked all around my home, but I still have not seen it.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage never received
Looking for my package that they said was delivered on Monday, but I have never seen it. If you can contact me, that would be great.
Preferred solution: Full refund
Morristown, New Jersey
Bad luck. I placed an online order for pickup in store. Got it home and say the seam was ripped.
I never got to speak to customer service. I tried to call the physical store.
No one answered.
I used the chat option 2 times. Never got to speak or chat with any agent
Toronto, Ontario
Delivery delivery
She doesn't have enough knowledge and customer service, unfortunately. I just asked for speeding up the delivery or at least telling me the time frame, but not useful.
Preferred solution: Deliver product or service ordered
Miami, Florida
I need you to help me change some sneakers, your receipt
I went to the store in Miami to change some sneakers that they gave me and I already have them of the same color and they didn't accept the color change because The 30 days of the purchase of the sneakers have already passed. Can you help me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Package was delivered to wrong house
I feel so much better with the help of Louis telling me I will get my refund. He expressed my feelings so well after I was upset and scared that my package had been sent to the wrong address!
The most smooth and easy customer service. I am so glad they were here to support me and the issues caused that were not my fault.
- Best customer service
- Alo has the cutest stuff
- Cutest colors always has stuff in stock
- No cons besides my package being lost
Preferred solution: Full refund
User's recommendation: take time to talk to the customer service and someone will listen!
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